In Pennsylvania, the UC Service Center is responsible for processing unemployment compensation claims. They are the agency that receives applications for unemployment benefits. The UC Service Center assigns cases to their representatives for investigation and determination. The investigation consists of the representative asking the employee the reason for their application and confirming the reason for the Claimant’s application with the employer.
The claims representative is then required to issue a decision on a Claimant’s eligibility based on the information they received from both the employer and the employee. If a party disagrees with the decision made by the UC Service Center, they have the right to appeal the decision within 15 days to request a UC referee hearing.
UC claims representatives often have to decide claims based on incomplete information or conflicting information. Unfortunately, the claims representative often resolves conflicts in favor of the employer. However, by exercising your right to appeal, you’ll have an opportunity to present your case to the UC referee who will hear testimony from both parties and decide the case.
If you have been denied unemployment benefits, feel free to contact me at (484) 362-9286 to discuss your case.